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(Public Health Department)

Information Related to Public Health Wing

	Officers Dealing with Water Meter Connection, Supply of Water, Sewerage and Drainage
	Information Regarding Water Billing & Complaint related to Water Meter.
	Disconnection/Reconnection in case of Non Payment /Misuse etc.
	Commercial Rates to Normal Rates
	Complaints regarding Low Pressure/Quality & Leakage of water.
	Information Regarding Sewerage Connection.
	Charges of Sewerage Connection.
	Complaint Regarding Sewerage.
	Information Regarding Grant of Water Connection to Various Types of Building/Premises in the City of Chandigarh.
	Check List of Documents to be Submitted by the Conusmer for Obtaining Regular Water Connection.
	Check List of Documents to be Submitted by the Consumer for Obtaining Temporary Water Connection.
	Formation of Disputes Settlement & Redressal Committee
	How to make an Application
	Documents Required for Grant of Sewer Connection

Complaint Center (Public Health)

Officers Dealing with Water Meter Connections

Officers	Area
E.E. M.C. PH-2 Sec.11-B, Near Karuna Sadan, Chd. Tel. 5034194, Mobile No. 9872511355	All Municipal Areas.
S.D.E., M.C. P.H. Sub-Division No. 4 Sec 18-C, Near Lions Club, Chd Tel. 5046075, Mobile No. 9872511258	Sec. 17 to 22, 26, to 30, IndI. Area Ph-I, Mauli Jagran Colony And Bapu Dham Colony.Transport Area, Grain Market, Timber Market, Police Lines Sector 26
S.D.E., M.C. P.H. Sub-Division No.5 , Sec.32, Water Works Chd Tel. 5082778, Mobile No. 9872511244	Sec.31 to 34, 44, to 51 Indl Area Ph-II, Ram Darbar Phase-I & II, Village Burail.
S.D.E., M.C. P.H. Sub-Division No.6 Water Works, Sector 37-A, Chd Tel. 5046073, Mobile No. 9872511232	Sector 1 to 16, 23 to 25 , Sec-35 to 43, 52 to 56 and Milkman Colony, Dhanas Colony, Maloya Colony, Dadu Majra Colony, Khuda Lahora Colony, Palsora Colony, Villages Attawa, Badheri & Butrela.
S.D.E., M.C. P.H. Sub Division No.8,O/o Assistant Commissioner-II, Manimajra Tel. 5021517, Mobile No. 9872511254	Manimajra, Indira Colony, Modern Housing Complex Manimajra, Shivalik Enclave.

Note :- Consumers can lodge their complaints about defective water meters with concerned S.D.E. Consumers are advised to deposit testing fee alongwith their complaints if the meter is to be tested for Fast /Low reading.

Officers Dealing with the Supply of Water

Officers	Area
E.E.M.C. P.H.-2 Sector 11-B, Near Karuna Sadan, Chandigarh. Tel. 5034194, Mobile No. 9872511355	From Sector 26 to Manimajra, Modern Housing Complex Manimajra, Mauli Jagran, Shivalik Enclave
S.D.E. M.C.PH, Sub Division no. 8 O/o Assistant Commissioner-II, Manimajra Tel. 5021517, Mobile No. 9872511254	Manimajra, Modern Housing Complex and Manimajra.
E.E.M.C. P.H.-3 Water Works Sector 37 Chandigarh. Tel. 5034180, Mobile No. 9872511246	All Municipal Areas
S.D.E. M.C. P.H. Sub-division no.11. Near Over Head Tank , Sector-4 Chandigarh. Tel. 5034180, Mobile No. 9872511246	Sector 1 to 12,19,20,21 B, C & D, 26 to 34, 44, to 49, Indl.Area Ph-I & II, Bapu Dham Colony, Colony No. 4, Village Burial.
S.D.E., M.C. P.H. Sub-Division No.12,, Mtc Booth, Sector 15-D, Chandigarh, Tel. 5034179, Mobile No. 9872511236	Sector 14 to 18, 21-A, 22 to 25, 35 to 43, Maloya Colony, Kumhar Colony, Janta Colony, Dadumajra Colony, Village Buterla, Badheri, Attawa, Dhanas Colony, Khuda Lahora Colony.

Note :-The Complaints relating to Low Water Pressure, Dirty, Muddy and Leakages of Water Supply shall be made to the concerned officers mentioned above.

Officers Dealing with the Sewerage and Drainage

Officers	Area
E.E. M.C. P.H.-4, Delux Building, Sec.-9, Chd. Tel. 5046071, Mobile No. 9872511256	All Municipal Areas
S.D.E. M.C.P.H. Sub Divn. No. 13 Public Health complex, Sector 11, Chandigarh	Sectors-1,2, 3, 4, 9, 10, 11, 12, 14, 15, 16, 17, 22 ,23, 24, 25, 35, 36, 37, 38, 39, 40, 41, 42, 43, 52 to 56 Palsora Colony, Maloya Colony, Dhanas Colony, Kajheri Colony, Khuda Lahora colony, Kumhar Colony, Janta Colony, Dadu Majra Colony , Power House Colony in Sec.-52, Kajheri Colony, Village Butrela, Badheri, Attawa.
S.D.E. M.C.P.H. Sub Divn. No.14, Public Health complex, Sector 11, Chandigarh Tel. 9872511257	Public Health maintenance of all Toilet block, Community Centres, Janj Ghar in Chandigarh.
S.D.E. M.C.P.H. Sub Divn. No.8, O/O Assistant Commissioner-II, Manimajra,Tel. 5021517, Mobile No. 9872511254.	ManiMajra, Modern Housing Complex and Mauli Jagran Colony & Indira Colony

Note :-Complaints relating to Sewage blockage and blockage of Storm Water Drainage shall be made to the concerned officers mentioned above.

Information Regarding Water Billing and Complaint related to Water

Procedure of Water Billing

Meter reading of Water Bi-Monthly on scheduled dates.
Water bills are Issue Bi-Monthly (Computerised Billing only)
Issue of duplicate bills(free of cost )on request to the concerned S.D.E.on the same day.
Complaints regarding billing etc. will be attended by E.E.P.H-2, Sector-11 between 12.00 to 1.00 P.M.

Defective Water meters

Testing of meters(fast or slow) & conveying the test results to the complainant

Within 15 days after the receipt of complaint.

Replacement of defective meters.

Meters will be replaced within in 15 days after receipt of complaint if available in stock

Checking of blocked/leaking meters

Within 7 days after the receipt of complaint

Note

Consumers can lodge their complaints about defective water meters with concerned S.D.E. Consumers are advised to deposit testing fee alongwith their complaints if the meter is to be tested for Fast /Low reading.

Disconnection / Reconnection in Case of Non-payment / Misuse etc.

The water supply shall be disconnected in case of non-payment of water bill in time or misuse of water in contravention of Bye-Laws.
In case of disconnection due to non-payment of water bill
Arrears alongwith disconnection/ reconnection charges are to be deposited in the concerned cash collection centres / S.D.E. office respectively.
In case the water supply has been disconnected on account of misuse of water such as :-
Irrigation of lawns in the morning hours
Washing of cars / scooters in the morning hours
Leakage of over head tanks beyond 5 days
Installation of motors directly on water lines.
The consumer will have to furnish proof &submit an affidavit that the misuse has been stopped. Thereafter the water supply will be restored within 2 days of deposit of necessary fine, disconnection & reconnection charges.

Commercial Rates to Normal Rates

	In case of construction / addition / alteration of any commercial use of residential buildings, the commercial tariff shall be applicable. However, on proof of completion of construction activity and removal of misuse, the tariff can be got restored to domestic tariff on request.
	Consumer will have to supply the following documents for this change:-
	Affidavit duly attested by Oath Commissioner to that effect.
	Photo copy of the last bill paid.

Miscellaneous

	Disconnection of water meter on the request of consumer after the receipt of application with fee of Rs.30/-
	Reconnection of water meter after the receipt of application with fee of Rs.30/-.
	Issue of final bill.
	Issue of disconnection receipt
	Issue of no due certificate
	Refund of security after surrender of original G.R.
	Restoration of water connection to the new occupant in Govt. buildings.
	Water connection shall be restored within 7 days of deposit of application for new connection to be made by the new allottee along with the copies of allotment & possession letter & deposit of security to the concerned S.D.E.
Note
	Spillage of water on roads due to leaking overhead tanks, washing of vehicles etc. is strictly prohibited. Defaulters will be challaned and in case the spillage is not checked the water supply will be disconnected.

Complaint Regarding Low Pressure / Quality and Leakage of Water

	The problem of Blockage of ferrule will be attended to within 2 days after the receipt of complaints.
	Complaints about muddy water etc.in water supply lines shall be attended to within 2 days after the receipt of complaint
	Leakage in the distribution system will be attended within 2 days after the receipt of complaint.

Information regarding Sewerage Connection

	Sewerage of any premises can be connected to the Estate sewer only with the approval of the Estate office/Municipal Corporation. Any person making unauthorised connection to the Estate sewer is liable for prosecution.
	Submission of application form for sewer connection
	On the completion of the building an application is to be made to the S.D.E.(Buildings)/Estate Office, Sec-17, Chandigarh. The Estate Office thereafter will issue sanction for release of Sewerage connection. Consumer is required to approach the SDE PH concerned, alongwith attested copy of sanctioned letter.

Charges of Sewarage Connection

One time sewerage connection charges shall be levied for the release of sewerage connection for the newly constructed/ to be constructed building with in the Municipal Corporation at the following rates :-

For Flats construction by Chandigarh Housing Board

Flats having covered area upto 500 Sqft.	Rs. 500/-
Flats having covered area from 500 Sft to 1000 Sft.	Rs. 1000/-
Flats having covered area above 1000 Sft	Rs. 2000/-
There will be no sewerage connection charges for the Dwelling units being allotted under rehabilitation scheme of slum Dwellers
Upto 10 marla House(250 Sq.yds.)	Rs. 1000/-
Above 10 marla House and upto 1 Kanal House (251to500 Sq.yds)	Rs. 2000/-
Above 1 Kanal (above 500 Sqyd)	Rs. 3000/-
Industrial Connection ( Upto 1 Kanal) ( above 1 Kanal) (v) Hotels (vi) Institutions	Rs. 5000/- Rs. 10,000/- Rs. 10,000/- Rs. 10,000/-

Actual Sewer Connection at site after getting the permission of road cut, if required, from the Executive Engineer, Road Division, Municipal Corporation, Chandigarh.

Note:-

Permission for road cut will be obtained by the applicant from the Central Complaint Office.

Complaint Regarding Sewerage

	Blockage of Sewer line
	The consumer is responsible for the maintenance of sewer line from his premises to Estate Sewer. Municipal Corporation is responsible for the maintenance of the Estate Sewer.

	Minor Complaints
	Minor Complaints Minor Blockage of Sewer line will be got removed within 2 days from the date of receipt of complaint.
	Major Problem
	Will be got attended in time depending upon the nature of blockage within 15 days from the date of receipt of complaint.

	Strom Water Drainage
	Public is requested to keep the road gullies clear of malba, tree leaves, garbage etc. in front of their premises.

Replacement of broken road gullies Man Hole Covers within 2 days after the receipt of complaint.

Information Regarding Grant of Water Connection to various types of Building / Premises in the city of Chandiarh.

Type of Water Connection

Temporary Water Connection.
Regular Water Connection.

Type of Water Connection

Govt. House

House allotted by Chandigarh Housing Board.

Society Flats

Rehabilitation Colony Houses

Houses located in Villages

Private Houses in Sectors

Commercial Buildings .

Second Connection Floor Wise

Connection to Contractors.

Water Connection for Short Period for Misc. Purpose.

Connection for irrigation.

       Checklist of Documents to be submitted by the Consumer for Obtaining Regular Water Connection.

Category-I (Govt. House )

Application on Prescribed Form in Triplicate Duly Filled .
Copy of allotment letter of House (self attested)
Copy of Possession letter of House (self attested)

Category-II (Allotment by CHB )

Application on Prescribed Form in Triplicate Duly Filled (Signed & Stamped by SDE, C.H.B.)

Copy of allotment letter (self attested)

Copy of Possession letter (self attested)

Copy of Attorney in case of GPA (Attested by Notary Public/ Magistrate)

Category-III (Society Flats )

Application on Prescribed Form in triplicate duly filled in (signed & stamped by the President/ Secretary/ Administrator of Society)
Copy of allotment letter (self attested)
Copy of Possession letter of House (self attested)
Copy of Possession letter (self attested)
Copy of Occupation/ Completion Certificate from the Estate Office (Self attested)
No Due Certificate regarding Water Charges during construction
Receipt of Sewerage Charges (issued by XEN, M.C.P.H.-4, Chandigarh).
Certificate from licensed Plumber on application form.

Power of attorney in case of GPA (Attested by Notary Public/ Magistrate)

Note : In case, the occupation certificate is not granted by the Estate Office, the consumer shall be charged at Penal rate.

Category-IV (Rehabilitation Colonies )

Application on Prescribed Form in Triplicate Duly Filled in .
Copy of allotment letter (self attested)
Attested copy of N.O.C. issued by XEN, M.C. Road Division 1 & 2 in case of Chandigarh/ A.C.-II, M.C., Chandigarh in case of Manimajra

Receipt of Payment of Road Cut restoration charges, if involved.

Certificate from licensed Plumber on Application Form.
Power of Attorney in case of GPA (Attested by Notary Public/ Magistrate).

Note : All connections for such rehabilitation colonies shall be metered.

Category-V (HOUSES LOCATED IN VILLAGES)

Application on Prescribed Form in triplicate duly filled in.

Copy for proof of ownership (Self attested).

Attested copy of N.O.C. issued by XEN, M.C. Road Division 1 & 2 in case of Chandigarh/ A.C.-II, M.C., Chandigarh in case of Manimajra
Receipt of Payment of Road Cut restoration charges, if involved

Certificate from licensed Plumber on Application Form

Power of Attorney in case of GPA (Attested by Notary Public/ Magistrate

Receipt of Sewerage Charges (Deposit in the office of EE, M.C.P.H.-4, in case of Chandigarh/ office of the SDE, MCPH-8, Chandigarh in case of Manimajra).



Category-VI(PRIVATE HOUSES IN SECTORS )

Application on Prescribed Form in triplicate duly filled in.
Copy for proof of ownership.
Copy of Occupation Certificate from the Estate Office (Self attested)
No Due Certificate regarding Water Charges during construction
Receipt of Sewerage Charges (Deposit in the office of EE, M.C.P.H.-4, in cae of Chandigarh/office of the SDE, MCPH-8, Chandigarh in case of Manimajra).
NOC regarding final payment against temporary water connection from SDE-In Charge.

Category-VII (PRIVATE HOUSES) SECOND CONNECTION FOR UPPER FLOORS

Application on Prescribed Form in triplicate duly filled in.
Copy of Ownership proof(Self attested).
Certificate from Licenced Plumber for seperate plumbing system on application form.
Receipt of Payment of Road Cut restoration charges, if involved

If house on share percentage basis then an affidavit duly attested by Magistrate is required for Floor Clarification.

Category-VIII (COMMERICIAL SITES LIKE SCO, SCF, BOOTHS, SCHOOLS & OTHER SITES)

Application Form in triplicate duly filled in (on prescribed form).
Copy of ownership proof(Self attested).
Copy of Occupation Certificate from Estate Office (Self attested)
Receipt of Sewerage Charges (Deposit in the office of EE, M.C.P.h.-4, in case of Chandigarh/office of the SDE, MCPH-8, Chandigarh in case of Manimajra).
NOC regading final payment against temporary water connection from SDE-In Charge.

CHECKLIST OF DOCUMENTS TO BE SUBMITTED BY THE CONSUMER FOR OBTINING TEMPORARY WATER CONNECTION

(PRIVATE HOUSES IN SECTORS/COMMERCIAL SITES LIKE SCO, SCF, BOOTHS, SCHOOLS & OTHERS)

Application on Prescribed Form in triplicate duly filled in.
Copy of allotment letter of House/Plot(self attested).
Copy of Possession letter of House/Plot(self attested)
Copy of Demarcation certificate issued by SDE-Survey/R-2(Self attested).
Plinth level certificate issued by EE, M.C.P.H. Division No. 3, Chandigarh.
Certificate from licensed Plumber on application form.
Receipt of Payment of Road Cut restoration charges, if involved.
Copy of sanctioned building plan showing covered area(Self Attested).

Copy of sanctioned building plan letter(Self attested).

Temporary Water Connection for Short Period for Misc. Purpose (Like fair Circus or any other Activity.

Application on Prescribed Form in triplicate duly filled in.

Copy of permission of use of area & purpose (self attested).

Plumbing work is to be done by the consumer

Connection to Contractors for Construction of Govt. Building & other Major Buildings.

Application on Prescribed Form in triplicate duly filled in
Copy of allotment letter (Self attested)

Receipt of Payment of Road Cut restoration charges, if involved.

Certificate from the concerned department regarding deduction of water charges @ 1% or calculated by Rs. 5/- per sq ft of total covered area.

Connection for irrigation purpose for development of parks, round abouts & road berms on contract.



Application on Prescribed Form in triplicate duly filled in
Copy of allotment letter (Self attested)

Copy of approved drawing (Self attested)

Copy of M.O.U. (Self attested).

Receipt of Payment of Road Cut restoration charges, if involved.

Notes :-

Specimen application form for water connection given at Annexure-I (Schedule �A�)
For obtaining temporary water connection for private houses/ SCO/ SCF or other buildings, the consumer is supposed to be deposit fee @ Rs. 5/- per sft of covered area. However, the amount worked out by the concerned SDE in such cases shall be final. The requisite fee shall be in shape of DD/ Pay Order from the Scheduled bank in favour of C.M.C. Executive Engineer, M.C.P.H. Division No. 2, Sector-11, Chandigarh or also deposit in cash in the office of the concerned SDE against proper receipt.

The application form duly filled in alongwith requisite documents given above category wise shall be deposited alongwith requisite fee in the SDE, Water Supply, Sub Division No. 4, 5, 6 &8, Chandigarh.

Documents required for grant of Sewer Connection.

Demand draft in favour of Commissioner, Municipal Corporation, Chandigarh (Charges of Sewerage connection )
Copy of allotment /Transfer letter

Copy of possession letter.

Certificate of registered plumber of U.T., Chandigarh.
Copy of sanctioned Building Plan (Ground floor only )
Completion certificate of Estate Officer U.T. Chandigarh.

Municipal Corporation Chandigarh
New Delux Building, Sector 17
Chandigarh